General terms and conditions

Version: September 2025

Table of contents

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The Agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the cooling-off period
Article 8 – Exercise of the right of withdrawal
Article 9 – Obligations of the entrepreneur in case of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Compliance and additional warranty
Article 13 – Delivery and execution
Article 14 – Payment
Article 15 – Complaints procedure
Article 16 – Disputes and applicable law
Appendix – Model withdrawal form

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:
1. Consumer: the natural person who does not act for purposes related to
related to his trade, business, craft or profession.
2. Entrepreneur: the natural or legal person who offers products, (access to) digital
offers content and/or services to consumers.
3. Distance contract: an agreement concluded between the entrepreneur and the
consumer is concluded within the framework of an organised system for sales
remotely.
4. Reflection period: the period within which the consumer can make use of his
right of withdrawal.
5. Right of withdrawal: the option for the consumer to cancel the contract within the cooling-off period.
viewing the distance contract.

Article 2 – Identity of the entrepreneur

Loxure
Business address: Prins Hendriklaan 4, 1075BB, Amsterdam
Email address: info@loxure.nl

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and
on every distance contract concluded between entrepreneur and consumer.
2. Before the agreement is concluded, the text of these general terms and conditions
conditions made available to the consumer.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions
If this occurs, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered
products, digital content and/or services.

Article 5 – The Agreement

1. The agreement is concluded at the moment the consumer accepts the offer
accepts and complies with the conditions set out therein.
2. If the consumer has accepted the offer electronically, the
entrepreneur immediately confirms receipt of acceptance of the offer electronically
offer.

Article 6 – Right of withdrawal

1. The consumer can enter into an agreement regarding the purchase of a product
cancel within a reflection period of 14 days without giving any reason.
2. The entrepreneur may ask the consumer for the reason for withdrawal, but this is
not obliged to give a reason.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and the
packaging. He will only unpack or use the product to the extent necessary to
to determine the nature, characteristics and functioning of the product.

Article 8 – Exercise of the right of withdrawal

1. If the consumer exercises his right of withdrawal, he must report this within
reflection period to the entrepreneur via the model form or in another way
unambiguous manner.
2.The consumer returns the product as soon as possible, but within 14 days after the
message back

Article 9 – Obligations of the entrepreneur in case of withdrawal

1. If the consumer exercises his right of withdrawal in time, the
entrepreneur all payments received from the consumer within 14 days.
2. The refund will be made via the same payment method used by the consumer.
used, unless the consumer agrees to another method.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the right of withdrawal for products that, according to
specifications of the consumer or which are not used for hygiene reasons
can be returned.

Article 11 – The price

During the validity period stated in the offer, the prices of the
products offered not increased.
2. The prices stated in the product offer include VAT.

Article 12 – Compliance and additional warranty

1. The entrepreneur guarantees that the products comply with the agreement, the
the specifications stated in the offer and the reasonable requirements of soundness and
usability.
2. An additional guarantee provided by the entrepreneur does not affect the statutory
consumer rights.

Article 13 – Delivery and execution

1. The entrepreneur will exercise the utmost care when receiving
taking and executing orders.
2. The place of delivery is the address that the consumer provides to the entrepreneur.
has made.

Article 14 – Payment

1. Unless otherwise specified in the agreement, the costs incurred by the consumer
Amounts due must be paid within 14 days after the commencement of the
cooling-off period.
2. When selling products to consumers, an advance payment of more than 50% may be required
cannot be agreed upon.

Article 15 – Complaints procedure

1. The entrepreneur has a sufficiently well-publicized complaints procedure and
handles the complaint in accordance with this procedure.
2. Complaints about the performance of the agreement must be submitted completely and clearly.
described and submitted to the entrepreneur within a reasonable time.

Article 16 – Disputes and applicable law

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply
conditions apply, exclusively Dutch law applies.
2. Disputes will be submitted to the competent court in the Netherlands